DB Schenker Romania

The collaboration for this tender has been an extremely positive and constructive experience. I appreciated the openness and professionalism of the Heitzig team, who were always willing to provide detailed information and actively participate in all stages of the process. Efficient communication and close collaboration allowed us to quickly identify needs and develop tailored solutions that perfectly met our requirements. This collaboration helped me better understand the specifics and complexity of our needs, enabling me to offer more adapted and efficient solutions. The Heitzig team demonstrated remarkable negotiation skills, managing to secure advantageous conditions and significant savings for our company. I am confident that this collaboration will continue to bring significant benefits in the future.

Comprehensive Implementation of a process for the Reallocation of Mobile Phone Provider Services.

Mobile communications

Prepare and Realize an RfP for Mobile Phone Provider Services.

 

 

Industry: Transportation an logistics

DB Schenker Romania is a subsidiary of the global logistics provider DB Schenker. They have established a significant presence in the country since their acquisition of S.C. Romtrans S.A. in 2008. Operating from seven strategic locations, the company manages over 40,000 square meters of logistics space. Annual revenue turnover exceeds 100 million euros, securing the largest market share in the Romanian transport and logistics sector.

www.dbschenker.com/ro-ro

 

Assignment objectives

  • Full Project Execution of a process to award future mobile phone provider services for DB Schenker Romania
  • Elaborate etailed inventory
  • Develop customized target concept that ensures optimized cost and usages
  • Prepare and run RfP
  • Ensure smooth implementation

 

Initial situation

Service quality of the mobile phone provider did not fulfill the customer´s expectations, there was an impression that cost could be too high.

 

Goals

Main target of the project was to elaborate a service concept that would fulfill all customer´s needs in terms of technical and service quality for mobile phone provider services. There should be executed an RfP that would make sure that the lot would be awarded to a provider that could we capable to implement the concept.

 

Main challenge

Not only should a number of quality deficiencies be rectified, costs should also be reduced wherever possible.

 

Problem-solving approach

Based on the results of a detailed inventory, workshops with decision makers on customer side and internal insight of capabilities of potential providers, heitzig ICT Consulting elaborated a new service model that would fulfill all customer needs and provide the needed services at lower cost. All quality aspects could finally be delivered, and, in addition, cost went most substantially down.

 

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Success story
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Agreed