Richard Mayer

IT & Digitalization South East Europe

In the course of the project, heitzig Austria acted as a very competent partner, who actively supported us in the first step in defining our requirements and subsequently also in the contract negotiations. This enabled a significant reduction in both fixed monthly costs and variable connection charges to be achieved without compromising on the services supplied.

Optimization of provider services for mobile communications with the aim of sustainable cost reduction without compromising performance, quality, safety simplicity in handling.

Mobile communications

Specialist support for the new allocation of mobile phone provider services.


Industry: Transportation an logistics

DB Schenker is the world's leading provider of logistics services in land, air and maritime transport. DB Schenker has around 2000 branches and 76,000 employees around the world. DB Schenker also occupies a leading position in Austria.


Assignment objectives

  • Developing an optimal tariff model for DB Schenker in Austria
  • Execution of the entire procurement process
  • Ensuring a smooth roll-out


Initial situation

DB Schenker has more than 1000 SIM cards in use in Austria. Provider costs for voice and data are a significant cost block.



In order to achieve an optimal new solution in the area of provider contract mobile communications, the expertise of heitzig should be used. The aim is to reduce costs without compromising on other areas.


Main challenge

Communication security is critical for a globally networked company such as DB Schenker. Compromises or compromises in quality and safety could not be accepted in any way. At the same time, however, the total provider costs for mobile telephony should be reduced sustainably.


Problem-solving approach

On the basis of a precise customer briefing and a detailed as-is-inventory survey, a new tariff concept was developed that optimally met the requirements of DB Schenker and at the same time allowed significantly lower costs. This tariff model was very well-publicised. Afterwards, heitzig ensured the smooth tariff changes and roll-out of the new solution


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